Skip to content
0
Your cart is empty

Have an account? Log in to check out faster.

Continue shopping

Refund policy

This Return & Refund Policy (“Policy”) explains the terms under which TBIF MIDDLE EAST FOOD TRADING LLC, operating under the brand name Two Brothers India Farms (“Company,” “we,” “our,” or “us”), accepts returns, processes refunds, and handles cancellations for orders placed via our official websites:

Registered Address: 304-3, Smart9, Zabeel Business Centre, Al Karama, Dubai, UAE
Email: tbofmena@twobrothersindia.com
Tel: +971 45528734
Customer Care: 800TBOF / 8008263

1. General Policy

Once an order is confirmed and processed, cancellations, returns, or refunds are generally not accepted, except in cases expressly provided in this Policy. This Policy is governed by the applicable laws and consumer protection regulations of the United Arab Emirates.

We are committed to addressing genuine customer concerns in good faith and providing fair solutions where applicable.

2. Eligibility for Returns and Refunds

Returns or replacements are accepted only in the following situations:

  • The product delivered is damaged, defective, or spoiled.

  • The shipment has missing or incorrect items.

Returns or refunds will not be accepted for:

  • Change of mind or taste preference.

  • Minor variations in texture, color, or aroma (natural characteristics of farm produce).

  • Products opened, used, or tampered with after delivery.

  • Items not reported within the required time frame below.

3. Reporting Process & Timelines

Customers must report issues within two (2) calendar days of delivery by emailing tbofmena@twobrothersindia.com.

Your email must include:

  • Order number and invoice copy.

  • Clear images or videos showing the issue.

  • A complete unboxing video in case of damage, missing, or incorrect items.

Our customer service team will respond within 24–48 working hours.

4. Return, Replacement & Refund Procedure

4.1 Damaged or Defective Products

  • Report within two (2) days.

  • Provide required images and unboxing video.

  • Upon verification, we will arrange a replacement within 7–15 business days.

  • In some cases, return of the affected product via our authorized logistics partner may be required.

4.2 Missing Items

  • Report within two (2) days with necessary documentation and unboxing video.

  • Upon verification, missing items will be resent at no additional cost.

  • Refunds for missing items will not be provided.

4.3 Spoiled Products

  • Report within two (2) days with proof (images/videos, date of packaging/manufacture).

  • Minor variations in taste, texture, or color are not grounds for replacement.

  • Verified spoiled products may be replaced at our discretion.

4.4 Refunds

  • Refunds are granted only in exceptional cases as determined by the Company.

  • Approved refunds will be processed within 10–15 business days to the original payment method.

  • Refund-related decisions follow this Policy and the governing laws of the UAE.

5. Quality Assurance

All products are natural, handmade, and minimally processed. Minor variations are inherent and do not compromise quality or safety.

6. Governing Law & Jurisdiction

This Policy is governed by the laws of the United Arab Emirates, including Federal Law No. 24 of 2006 on Consumer Protection. Any disputes will be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

7. Amendments

We reserve the right to amend this Policy at our discretion without prior notice. Changes will take effect immediately upon posting on our official websites.