Privacy policy

Effective Date: 01 Sep 2025
Last Updated: 01 Sep 2025

This Privacy Policy (“Policy”) sets out how TBIF Middle East Food Trading LLC (also operating under the name Two Brothers India Farms) (“Company”, “TBIF”, “we”, “our” or “us”) collects, uses, stores, discloses, and protects the personal information of users (“you” or “User”) when accessing or using our websites:

This Policy complies with UAE laws (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data - PDPL), GCC data norms, and international best practices including GDPR (EU) and UK GDPR while being legally enforceable and consumer-friendly.

The Website and its services are owned and operated by:

TBIF Middle East Food Trading LLC
304-3, Smark 9, Zabeel Business Centre, Al Karama, Dubai, UAE
Email: tbofmena@twobrothersindia.com
Tel: +971 45528734
Grievance Redressal Helpline: 800TBOF (8008263)

1. Acceptance of Privacy Policy

By accessing, browsing, or using our Website, submitting information, or clicking “I Agree”, you acknowledge that you have read, understood, and consented to this Privacy Policy. If you do not agree, you must refrain from using the Website or withdraw consent by contacting us at the details provided above.

If you are accessing the Website on behalf of a third party (e.g., as a parent, guardian, or corporate representative), you represent and warrant that you are duly authorized to provide information on their behalf and to bind them to this Policy.

2. Information We Collect

We may collect the following categories of information (“Personal Information”):

Identity Information: Name, surname, gender, company name (if applicable).
Contact Information: Email address, telephone number, mobile number, residential or delivery address, location.
Transactional Data: Order details, purchase history, billing details.
Payment Information: Limited details necessary to process transactions (payment card details are processed securely by third-party payment gateways; TBIF does not store card details).
Digital Interaction Data: IP address, device information, browser type, operating system, geolocation, usage patterns, clicks, and session information.
Social Media Data: Information provided through interactions with our official accounts on Facebook, Instagram, TikTok, Twitter (X), YouTube, LinkedIn, or other platforms.
Voluntary Information: Data you provide via forms (e.g., franchisee requests, farm visit requests, or testimonials).

3. Use of Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (beacons, tags, scripts) for the following purposes:

To improve website performance and user experience.
To analyse usage trends, demographics, and geographical reach.
To deliver targeted communications and promotions.
For system administration and troubleshooting.

Types of cookies used include:

Strictly Necessary Cookies
Analytical / Performance Cookies
Targeting / Advertising Cookies

You may choose to disable cookies in your browser settings. Disabling cookies may affect certain functionalities, but will not restrict overall Website access. We also use Google Analytics and related tools in compliance with applicable regulations.

4. Purpose of Processing

We process your Personal Information for the following purposes:

To register and manage your user account.
To process and fulfil orders, payments, deliveries, and returns.
To communicate regarding products, services, and promotional offers.
To respond to inquiries, complaints, and grievance requests.
To improve and personalise Website functionality and user experience.
To comply with applicable legal and regulatory obligations in UAE, GCC, and MENA.
For internal business analytics, record keeping, and auditing purposes.

5. Disclosure of Information

We do not sell, rent, or trade your Personal Information. However, we may disclose your information in the following limited circumstances:

Affiliates & Group Entities: For business operations and customer engagement.
Third-Party Service Providers: Including logistics, payment gateways, IT support, marketing agencies (subject to strict confidentiality agreements).
Legal and Regulatory Authorities: Where required to comply with UAE, GCC, MENA, or international legal obligations.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of business assets.

6. Data Retention

Personal Information shall be retained only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Upon your written request, we shall take reasonable steps to delete or anonymise your Personal Information, subject to technical limitations, regulatory requirements, and legitimate business interests.

7. Security of Information

We implement reasonable physical, electronic, and managerial safeguards to protect Personal Information, including encryption, firewalls, and secure cloud storage. However, no data transmission or storage system can be guaranteed as completely secure, and we disclaim liability for unauthorised access, hacking, or data breaches beyond our reasonable control.

8. Your Rights

Subject to applicable UAE, GCC, MENA, GDPR, and UK GDPR laws, you have the right to:

Access, review, and obtain a copy of your Personal Information.
Rectify or update inaccuracies in your data.
Request deletion or erasure of your data.
Restrict or object to the processing of your data.
Withdraw consent previously given.
Port your data where technically feasible.

All requests may be directed to tbofmena@twobrothersindia.com. We may request identity verification before processing such requests.

9. Children’s Privacy

Our Website and services are not intended for individuals under 16 years of age. We do not knowingly collect Personal Information from minors without parental or guardian consent. Parents or guardians may contact us for deletion of such data.

10. Electronic Communications

By providing your contact details, you consent to receive electronic communications from TBIF, including but not limited to promotional emails, SMS, WhatsApp messages, and service updates. You may opt out at any time by using the unsubscribe link in communications or emailing us directly.

11. Cross-Border Data Transfers

Your data may be stored or processed outside the UAE, GCC, or your country of residence. Where such transfers occur, we ensure compliance with applicable cross-border data protection requirements, including GDPR safeguards for EU/UK residents.

12. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

For EU and UK residents, this Policy shall further comply with GDPR and UK GDPR, and disputes shall be subject to the supervisory authorities of the respective jurisdictions.

13. Limitation of Liability

To the extent permitted by applicable law, TBIF shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of profits, goodwill, or data, arising out of or in connection with this Privacy Policy.

14. Updates to this Privacy Policy

We reserve the right to amend, update, or modify this Privacy Policy at any time without prior notice. Users are encouraged to review this Policy periodically to remain informed. Continued use of the Website constitutes acceptance of such changes.